Guide to your return

RIGHT OF WITHDRAWAL Pursuant to and for the purposes of the Consumer Code, as amended by Legislative Decree no. 21/2014, the Customer is given the right to exercise the right of withdrawal, without any penalty and without specifying the reason, within 14 calendar days from the date of delivery of the purchased goods. To exercise this right, the customer must send, within the indicated terms, an email to info@glowdonna.it indicating: subject of the request (REFUND – ITEM EXCHANGE), Name, Surname, Address, Order number, Telephone. As soon as this communication has been sent, the Customer must ship, at his own expense and with a courier of his choice, the product he intends to return, including in the shipment the summary of the order received and the receipt. The shipping address is: Glow Donna di Natale Mele – Via Santa Maria del Pozzo, 152 80049 Somma Vesuviana (NA) – VAT number: 009592211214 – CF MLENTL98R24G795N The returned product must reach GLOW DONNA within a maximum of 14 calendar days from the date on which it received the package. Once the returned product has been received, GLOW DONNA will proceed to: REFUND: by direct refund via paypal, stripe, klarna. Or by bank transfer in case of payment on delivery. The refund will be made within 14 days of receipt of the product by GLOW DONNA. The refund will include the cost of the returned product and will not include shipping costs. Return shipping is always at the customer's expense. ITEM EXCHANGE: when the product arrives at the office, the exchange will be sent, the re-shipping costs are at the customer's expense. In this case, in the email and in the relative printout, it must be specified that you intend to proceed with the item exchange and the desired item. The customer will be held responsible, and therefore not compensable, for the decrease in value of the goods resulting from a handling other than that strictly necessary to establish the nature and characteristics of the goods. All risks related to the transport of the returned product are borne by the Customer. Return shipping is always at the customer's expense. Return shipping is always at the customer's expense. To help the Customer exercise the right of withdrawal, here is an example of an email communication, to be included in the package with which the returned product is shipped: Subject: ITEM CHANGE COMMUNICATION Order number: PLEASE ENTER THE ORDER NUMBER Buyer data: INDICATE NAME, SURNAME, ADDRESS, TELEPHONE, E-MAIL Desired size: INDICATE THE NEW ITEM